RETURNS & REFUNDS
Refund Policy
-----
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including the plastic shrink-wrap on the stick head.
Manufacturing Faults
All sticks come with a 3 month guarantee. If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken:
Under 14 Days:
For purchases within 14 days, we will exchange the faulty item. Please e-mail hello@j15hockey.com with your order number and contact number so we can arrange an exchange delivery.
14 days - 6 months:
For purchases outside 14 days but less than 6 months old please send back the item to the address below, along with a covering letter stating the fault, your order number, and your daytime contact number. Please retain any proof of posting, receipt or tracking number for any item returned as we cannot accept responsibility until a member of our staff has signed for receipt of the goods.
Due to the nature of hockey sticks will become worn after a sustained period of use. Sticks are guaranteed against breakage for 3 months from receipt of purchase.
What is not covered:
· Wear to the head is a feature of modern hockey and we cannot and will not replace sticks for this reason.
· Damage inflicted on a stick from clashes with other sticks is not a cause for complaint as it is part of the nature of the game.
· A well-used or worn stick showing clear signs of damage having been inflicted on it through abuse or general play will not be replaced.
· Chips, scratches, nicks, invisible cracks, cracks in the label/end cap, worn stick heel, or loose particles inside the composite’s interior, rattles, vibration, or any other result of normal use. These problems will not affect the play of the stick.
· Unravelling grips are not covered by the returns & warranty policy.
· In the event of loose particles and rattles inside of the stick; this can usually be resolved by removing the end cap of the hockey stick and shaking the particles out.
· Reverse Edge Hitting Damage: While the FIH (International Hockey Federation) rules allow reverse edge hitting, our warranty does not cover this type of damage. If you hit the ball with this area of the stick, you do so entirely at your own risk. We are unable to offer a replacement or refund for damage caused by hitting the ball with either edge of the hockey stick. Reverse hitting damage starts by hitting the ball with the rounded side of the stick through not using the proper technique. We will consider a replacement for this within 3 months of purchase, on examination of the damage.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@j15hockey.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@j15hockey.com and send your item to:
J15 Hockey
31 Bonaly Brae
Edinburgh
EH13 0QF
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
J15 Hockey
31 Bonaly Brae
Edinburgh
EH13 0QF
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.